Black Friday adventures

   December 1, 2009 2:36 pm    1

 

I’m not your typical Black Friday bargain shopper. There is no bargain,  no amount of money, that is is worth standing in line for hours on end, camping in front of an electronics store on Thanksgiving night or fighting with angry shoppers for.

I don’t even like shopping in general anymore because I just don’t have the time or energy for it.

And, yet, every Black Friday, there I am with the sister and the sister-in-laws and my mom and nieces (those old enough to keep up) standing in ridiculously long lines that snake to the back of the store.

I have to go. It’s tradition.

Truth be told, I’m in it for the free lunch and frozen margaritas (my mom always buys us lunch at Ruby Tuesdays…it’s tradition, you know).

Over the years, we’ve seen the local department stores make huge improvements in their Black Friday customer service strategies. Old Navy has a couple of employees to entertain & play games with customers in line (they even hand out coupons you can use at the register). Kohl’s has two lines that serve the two groups of registers and, most importantly, an employee who feeds those registers one shopper at a time and stands guard to be sure things don’t get unruly.

And, then, there’s Target.

This is the store that I now consider the epicenter of Black Friday Hell in Erie, Pa.

They’ve got bargains, no doubt. But a cart? You’re going to have to steal one or find one that was abandoned by a shopper who gives up on the 19,000 long lines to the registers.

The lines at Target (and this is two years running now) are not only long, but completely unorganized and chaotic. There were some people standing in looooooonnnngggg lines (I heard for up to 90 minutes) that were supposed to be feeding 5 or 6 registers, but…then, some people would just get in line at those registers, completely unaware that they were “cutting.”  The ones in the long line got angry at the “cutters” and the yelling and heated discussions began.

Another incident this year stuck in my craw. The manager (I’m assuming it was a manager, but I don’t know that) actually came out and asked the two black guys in front of me if they had cut in line. Now, why single them out….all these people (including myself and my posse) had supposedly “cut,” too?  Maybe it was nothing, but it bothered me.

The bottom line is this: Target should have had an employee (or two or three) managing the lines up front and keeping shoppers orderly instead of allowing angry, tired, crabby shoppers to fight it out for themselves.

I don’t care what kind of bargains they have next Black Friday, I won’t be shopping at Target on Black Friday until they get their crap together. (They are what Kohl’s used to be.)

Despite my lousy experience at Target, I had a successful Black Friday shopping day, crossing off nearly everyone on my list which I now keep on my oh-so-handy Blackberry.

Did you go Black Friday shopping? Any nightmare stores we should avoid? Any stores who had their stuff together and are worth a stop next year? Post a reply!

 

Tags: , , , , , ,

Posted in: , ,

 




One Response to “Black Friday adventures”

  1. Michelle F. says:

    Well, I must say that I was impressed with Michaels managers who stayed towards the front of the store for majority of the time… Answering managerial questions and such :)

    Front end got a little backed up at times… but REALLY… Who returns stuff on Black Friday???

    And I know that we did our best to get carts back as soon as customers had finished with them… And we were trying to be happy, friendly, non socially awkward cashiers and floor salespeople… Not tooting our own horn… But we made an effort :)

Leave a Reply